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Privacy Policy

Privacy Policy

Affordable Foundation Repair (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share when you visit www.affordablefoundationrepair.net (the “Site”) or use our services throughout Florida and South Georgia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, and describes your choices regarding our communications, including TCPA‑related consents.[1]
By accessing the Site, submitting a quote request, or otherwise providing your information to us, you consent to this Privacy Policy and to being contacted as described below, subject to your right to revoke consent.

Information We Collect

We may collect information in the following categories when you use the Site, call us, email us, text us, or engage our services:
  • Contact information: Name, email address, telephone number(s), mailing address, and preferred contact method.
  • Property and project information: Service address, type of structure, and details about your foundation, crawl space, slab, seawall, mobile home, or related repair needs that you provide through our quote forms or during consultations.
  • Communication details: Records of calls, emails, text messages, and other communications with us, including service requests, scheduling details, and feedback or testimonials.
  • Technical data: IP address, browser type, device identifiers, pages visited, and similar usage data collected via cookies or similar technologies, if used, to help operate and improve the Site.
You may choose not to provide certain information, but this may limit our ability to respond to your inquiries or provide services.

How We Use Your Information

We use the information collected for legitimate business purposes, including:
  • Providing quotes, scheduling inspections, and delivering services such as foundation repair, crawl space repair, slab lifting, seawall repair, void filling, helical piles/piers, and mobile home leveling.
  • Responding to your questions, requests, and customer service needs, including project updates and appointment reminders.
  • Sending administrative communications such as confirmations, invoices, and service‑related notices.
  • Improving our Site, services, customer experience, and internal operations.
  • Sending marketing or promotional messages about our services, offers, and updates where permitted by law and subject to your preferences.
  • Complying with legal obligations, resolving disputes, enforcing agreements, and maintaining records.

TCPA Consent and Communications (Phone, Text, Email)

This section explains how we communicate with you and how we comply with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and related regulations.

Consent to Telephone Calls and Text Messages

By providing a telephone number (including any mobile or wireless number) to us via the Site, over the phone, in person, or otherwise, you:
  • Represent that you are the regular user or authorized subscriber of that number and have the authority to provide consent.
  • Provide your express consent to receive non‑marketing calls and texts from us for purposes such as responding to your inquiries, scheduling or confirming appointments, providing service updates, and other transactional or informational communications, which may be made using manual dialing or, where legally permitted and with appropriate consent, an automatic telephone dialing system (“ATDS”) or prerecorded/artificial voice.
  • Where required for marketing or telemarketing communications, provide prior express written consent for us to send marketing calls or text messages to your mobile or residential number using an ATDS or prerecorded/artificial voice, if such consent is obtained through a clear, conspicuous, and unambiguous written agreement that is not a condition of purchase.
You understand that consenting to receive automated or prerecorded telemarketing calls or texts is not a condition of purchasing any goods or services, and that you can obtain quotes or services by calling us at (844) 928-2550 or emailing affordablefoundation101@gmail.com.

Consent to Email Communications

By providing your email address, you:
  • Consent to receive transactional and informational emails about your quote requests, appointments, service updates, invoices, warranties, and customer service communications.
  • Where permitted by law and if you separately opt in, consent to receive marketing or promotional emails about our services, offers, and news, which you may opt out of at any time.

Your Right to Revoke Consent and Opt Out

You may revoke your consent or change your communication preferences at any time, consistent with TCPA and other applicable laws:
  • Text messages: Reply “STOP” to any text message you receive from us to opt out of future SMS marketing messages from that short code or number; you may also contact us as described below.
  • Phone calls: Ask to be placed on our internal “Do Not Call” list during any call, or contact us using the information below to request that we stop telemarketing calls to your number; we will maintain and honor these internal Do Not Call requests as required by law.
  • Emails: Click the “unsubscribe” link in any marketing email, or email us at affordablefoundation101@gmail.com with “Unsubscribe” in the subject line to stop marketing emails.
Even if you opt out of marketing or revoke certain consents, we may continue to send you non‑marketing, service‑related communications (such as appointment confirmations, safety or warranty notices, or billing communications) to the extent permitted by law.

Calling Times and Do Not Call Rules

To support compliance with TCPA and related Do Not Call rules, we endeavor to:
  • Refrain from making telemarketing calls to residences before 8:00 a.m. or after 9:00 p.m. local time of the called party.
  • Maintain an internal Do Not Call list and honor requests not to receive telemarketing calls for at least the legally required period.
  • Avoid calling numbers listed on the National Do Not Call Registry for telemarketing purposes, unless an applicable exception or established business relationship exists and is permitted by law.

Message and Data Rates

Standard message and data rates may apply to SMS or MMS text messages depending on your mobile carrier and plan. You are responsible for any charges imposed by your service provider.

Legal Bases for Processing (If Applicable)

To the extent required by applicable data protection laws, our legal bases for processing personal information may include:
  • Your consent (for example, to receive certain marketing communications or automated calls/texts).
  • Performance of a contract or steps taken at your request prior to entering into a contract (such as providing a quote or performing services).
  • Compliance with legal obligations.
  • Our legitimate interests in operating, improving, and protecting our business and services, provided such interests are not overridden by your rights.

Sharing and Disclosure of Information

We do not sell your personal information. We may share information with:
  • Employees and contractors who need the information to perform inspections, repairs, scheduling, and customer service tasks.
  • Third‑party service providers that support our operations (such as scheduling, communications tools, customer management, or payment processing), subject to confidentiality obligations.
  • Successors or assigns in connection with a business transaction, such as a merger, acquisition, or sale of assets, are subject to appropriate safeguards where required.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, meeting legal, accounting, or reporting requirements, and resolving disputes, unless a longer retention period is required or permitted by law.

Your Choices and Rights

Depending on your jurisdiction and applicable law, you may have rights such as:
  • Accessing and obtaining a copy of your personal information.
  • Requesting correction of inaccurate or incomplete information.
  • Requesting deletion of certain personal information, subject to legal exceptions.
  • Objecting to or restricting certain types of processing, including certain marketing activities.
  • Withdrawing consent where processing is based on consent, without affecting the lawfulness of processing prior to withdrawal.
To exercise these rights, contact us using the information below. We may need to verify your identity before we can respond.

Cookies and Tracking Technologies

The Site may use cookies or similar technologies to:
  • Help the Site function properly and maintain security.
  • Understand how visitors use the Site and improve performance and user experience.
Where required by law, we will provide additional information or options regarding cookies and obtain any necessary consent.

Third‑Party Links

The Site may contain links to third‑party websites or services that are not controlled by Affordable Foundation Repair. This Privacy Policy does not apply to those third‑party sites, and we are not responsible for their content, security, or privacy practices. You should review the privacy policies of any third‑party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the “Last Updated” date at the top of the policy. Your continued use of the Site or services after any changes are posted signifies your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, our TCPA practices, or your communication preferences, please contact us: